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Frequently Asked QuestionsDo you have a catalog?
We do not have a paper catalog at this time. All of our current products are listed right here on our website for your convenience.
What forms of payment do you accept?
We proudly accept Visa, MasterCard, Diner's Club, and Paypal. Currently, we do not accept money orders, cashier's checks, or personal checks.
What currency are your prices quoted in?
All product pricing is quoted in US Dollars.
What is your shipping policy?
We offer priority shipping to get your order to you quickly and safely. Click here to view delivery times, cost, and information on how to track your order.
How do I know when my order has shipped?
We strive to fulfill your order as quickly and carefully as possibly. Please allow 1-2 business days for order processing. For delivery estimates, please refer to the shipping page.
How do I track my order?
Information on tracking the status of your order can be found on the shipping page.
What is your return policy?
If you are not satisfied for any reason, return your items to us within 30 days for your money back. Guaranteed! Click here to read our full return policy.
Is my information safe?
I am a member of the media or press. Who should I contact?
Please contact us using our online email form. Please note that we do not provide free product samples. Samples may be purchased online at our regular retail prices. High resolution photos are available and can be provided at your request.
Do you sell wholesale?
Currently, our products are not available for wholesale.
What's so special about Swarovski crystals?
For over a century, Swarovski has supplied the world with superior crystals enjoyed and admired by millions worldwide. Daniel Swarovski founded the company in the mid 1890's after inventing a glass cutting machine and launching the world's first hydroelectric glass cutting factory. With this state of the art machinery, Swarovski was able to produce their crystals using precise optical techniques that no other competitor can duplicate even today. With their unique crystal cutting techniques and patent machinery, Swarovski dominates the full lead crystal market by holding on to approximately 70% of the market share.
Swarovski offers a wide range of colors and special coatings, bonded chemically to the outer surface of the beads, for a brilliant effect and the widest variety of finishes available. Special coatings are bonded chemically to the outer surface of the beads for a more brilliant effect. The special effect and special coating of each bead is permanent. Austrian Swarovski crystal also contains approximately 32% lead. Full lead crystal must contain above 30% lead oxide content in order to be consider full lead crystal.
For more information, please visit www.swarovski.com.
Don't see your question here? Contact us and we'll be happy to help.